A little help.
Back to the colors.
Help with local progress, troubleshooting, Apple purchases, optional rewarded ads and privacy choices. Contact Northlight Studio about Calming Color Sort using the email below.
Opens your email app with Calming Color Sort in the subject. If no email app is configured, copy the address and use your usual email service.
Help us understand the issue.
Your device and app
Include your device model, operating-system version and Calming Color Sort app version if you know it.
What happened
Describe what you were doing, what you expected and what happened instead. Include the puzzle or screen where the issue occurred.
Optional screenshot
A screenshot can help. Remove personal details before sending. Never send passwords or payment information.
Your privacy
Email is voluntary. We receive the address, message and attachments you send, not automatic game saves or device logs. Your email provider and our Gmail service process correspondence. We use it for support, not advertising, and retain it as needed for support and legal obligations. You may request deletion, subject to those obligations.
Calming Color Sort Privacy Policy ↗We do not promise a fixed response or resolution time.
Progress, privacy & help.
Apple handles Premium and landscape purchases. Restore Purchases restores eligible ownership, not lost local puzzle progress. Premium removes ads; privacy controls remain separate from Premium access.
Where are my progress and preferences saved?
They are stored on-device, without an account or game-operated cloud sync. Apple device backups may include this data, depending on your settings. Northlight Studio does not keep a remote copy of your saves.
Can you recover or transfer my progress?
We cannot access or recover local progress remotely. Apple manages device backups and transfers. Backup availability and recovery are not guaranteed by Calming Color Sort, and purchase restoration does not restore puzzle progress.
What is the difference between deleting and offloading the app?
Deleting the app removes its local data from that device, including progress and preferences. Offloading on iOS removes the app but keeps its documents and data for a later reinstall. Offloading is not a backup guarantee.
Apple device backups may retain earlier app data. Manage them separately through Apple’s device settings. Avoid deleting or reinstalling to troubleshoot if you want to preserve local saves; contact support first. Deleting or offloading does not erase Apple purchase records, previously processed advertising data or support emails.
What does free play include?
Free play includes 100 puzzles. Levels 1–20 have unlimited hints and undos; afterward, you receive 3 hints and 3 undos per day. Completing an optional rewarded ad provides 3 extra hints and 3 extra undos, saved on-device until used. Restart and replay are free.
Existing players retain earlier free access on their current installation. That installation data is separate from purchases and cannot be recreated by Restore Purchases.
What does Premium include, and what does it cost?
Premium is an optional one-time Apple purchase with all 500 puzzles, unlimited hints and undos, no ads, and Rainbow Garden. The 16 other landscapes are separate one-time Apple purchases. Rainbow Garden is not sold separately. There is no subscription.
US reference prices are $4.99 for Premium and $0.99 per landscape. Apple displays your local price before purchase.
How do I restore purchases?
Use Restore Purchases in the game’s Settings with the Apple Account used for the original purchase and an internet connection. Purchases and restores use Apple’s App Store directly. The game does not receive payment-card details.
Restore Purchases restores eligible Premium and landscape ownership, not local puzzle progress, preferences or hint and undo credits. If restoration fails, check your connection and Apple Account, then email support. Never send passwords or payment-card details.
How do optional rewarded ads work?
Free play includes Google AdMob ads between completed puzzles. You can also choose to complete an optional rewarded ad for 3 extra hints and 3 extra undos. Those credits stay on-device until used. Ads require an internet connection and may not always be available. You can continue playing available puzzles offline when no ad is available.
Apple’s tracking permission is optional. Declining does not block gameplay or change rewards from an available rewarded ad. It does not guarantee an ad will be available.
Where can I review ad privacy and tracking choices?
Google’s User Messaging Platform handles applicable regional choices before ad requests. Depending on your location, you may see a consent or privacy-choice message. Where required, reopen Ad privacy choices in the game’s Settings. Available controls depend on your region and configuration.
Apple’s optional tracking permission is separate. Review it in device Settings → Privacy & Security → Tracking. Declining does not stop all advertising data collection or processing.
Ads are requested as non-personalized, with publisher personalization and publisher first-party ID disabled. Non-personalized does not mean no data collection or tracking. Depending on permissions and configuration, Google may process IP-derived approximate location, app and device identifiers, ad interactions, app interactions and crash or performance diagnostics.
Does Premium erase advertising data?
Premium removes ads and prevents new ad requests while active. It does not delete data Google or other providers processed earlier. Review provider privacy and deletion options in the privacy policy. Regional privacy checks and required Settings choices remain separate from Premium access.
Can I still play offline?
Yes. Puzzles remain playable offline, with saves on-device. Ads, purchases and restores need internet access. Optional support emails and website visits also use the internet separately from gameplay.
What should I try if the game is not working?
Close and reopen the game, restart your device, and check the App Store for an app update. If the issue continues, email support with the details above. Do not delete the app or clear its data to troubleshoot, because progress is stored locally.