Let’s get you
back on track.
One support address for our apps and games. Tell us which app you’re using and what happened—we’ll take it from there.
Opens your email app. If you don’t have one configured, copy the address and use your usual email service.
A few details go a long way.
Your app & device
Include the app name, your iPhone or iPad model, the iOS or iPadOS version, and the app version if you know it.
What happened
Describe what you were doing, what you expected, and what happened instead. For High Speed Chase, include the chapter and mode.
Optional screenshot
A screenshot can help. Check it for personal information before sending. Never send passwords or payment details.
Your privacy
Email is voluntary. Your message is handled by your email provider and our Gmail service. We don’t automatically receive your game saves or device logs.
Read our privacy information ↗We don’t promise a fixed response or resolution time. You can use this address for support, privacy questions, and requests concerning your support correspondence.
Good to know.
How do I steer, brake, and use nitro?
Drag across the playfield to steer. Hold Brake to slow down and Nitro to boost. Pause before leaving the game or switching to another app. On iPad landscape, the controls sit beside the road.
How do boss fights work?
Watch the red lane warnings and move to an open lane before impact. Cleanly dodged waves and successful missile hits both advance boss defeat. Attacks are optional: you can win without firing. If equipped, the missile upgrade supplies three shots that can target any boss. Firing with no target preserves your ammo.
Can I move my progress to another device?
Progress is saved locally per installation. There is no account or app-operated cross-device progress sync. Apple device backups may include saves depending on your settings, but we can’t access or restore your progress remotely. Restoring optional purchased rides through Apple is separate and does not transfer records, chapter unlocks, or other game progress.
What happens if I delete or offload the game?
Deleting the game removes its local saves. Offloading retains app data. An Apple backup may retain an earlier copy; manage your backups in Apple’s device or account settings. Deleting local data does not delete Apple’s purchase history. Eligible purchased rides can be restored using the Apple Account used to buy them.
Does the game need an internet connection or purchases?
Gameplay is offline and single-player, with no app accounts, ads, analytics, ad tracking, or subscriptions. The complete base game is a one-time paid download at $2.99 US and includes four rides and all ten chapters. No additional purchase is required to complete it. Optional permanent cosmetic Supercar and Samurai rides have no gameplay advantage. US prices are $3.99 each or $5.99 for both, with Apple-equivalent local prices. Confirm the actual price and currency displayed by Apple at checkout.
Native Apple StoreKit consults Apple for product information and verified ride entitlements at launch, when the app returns to the foreground, and during checkout or restoration, even if you do not start a purchase. Current product information, checkout, and Restore Purchases need internet access. Apple handles payments; we do not receive your card details. The app has no developer backend, RevenueCat SDK, or network communication with RevenueCat. Email support, website pages, and external Apple links also need access to their services.
To restore eligible rides after reinstalling or on another device, use Restore Purchases with the Apple Account used to buy them. Apple’s verified entitlements determine access; refunds or other revocations remove the affected ride entitlement. Purchase restoration does not restore or sync local game progress. Apple handles purchase and refund requests through its own processes.
Back to the pitch.
Which modes can I play?
Pixel Cup includes practice, knockout cups, group-stage cups and penalty shootouts. All gameplay is offline.
Does Pixel Cup need an account or internet connection?
No. There are no accounts, ads, analytics or online gameplay-data collection. Optional support email and visiting this website use your email service or browser separately from the offline game.
Where is my progress saved?
Progress is saved on your device, not in a Northlight Studio account. Deleting the app or clearing its data may remove your saves. Device backups depend on your settings; there is no app-operated cloud sync or server copy we can recover.
How do I get help with Pixel Cup?
Email [email protected] and include Pixel Cup in the subject, your device model, app version and a description of the issue. Do not send passwords or unnecessary personal details.
A little help with the colors.
Color Sort has its own help page covering local progress, settings and troubleshooting.
Visit Color Sort Support ↗