Support for your next edit.
Help with Xclip: Video Editor on iPhone and iPad. Keep your drafts safe, check an export, review captions or manage eligible Apple purchases.
Contact Xclip support
[email protected]Include your iPhone or iPad model, iOS or iPadOS version, Xclip version and a description of the issue. Note the steps and any error message. Do not send private footage, passwords or payment details. If a screenshot helps, remove personal information first.
Keep local drafts and editable backups
Xclip keeps drafts and imported media on your device. There is no Xclip account or developer-operated cloud-sync service to recover a project from another device.
Before deleting Xclip, make an editable backup of work you want to keep and confirm that the backup is accessible. A finished video export is not an editable project backup. Editable backups are not encrypted by Xclip, so share and store them carefully.
Apple device backups may include app data, depending on your settings. Deleting the app removes local data; offloading can retain documents and data. Purchase restoration cannot recover deleted drafts.
If an export or save fails
Check available device storage and try a shorter export or different available export settings. Save to Files to check whether the problem is specific to Photos.
Saving to Photos needs add-only Photos permission. Review Xclip’s permissions in device Settings if you declined it. Exported or shared copies are managed by the destination you choose.
If the issue continues, tell support the export settings, where you tried to save and any error message. Keep your original media and draft. Do not email private footage.
Check caption language and permissions
Caption recognition and editing automation run on-device. Choose a supported language and allow speech-recognition permission where required. A language-model download may need an internet connection.
Check that the clip has audible speech and review the captions before exporting. Recognition can miss words or misread speech. Describe the problem and selected language to support without sending a private recording.
Voice recording needs microphone permission. Change permissions in device Settings if a relevant tool cannot access them.
Restore eligible Xclip Pro purchases
The planned offer is monthly or yearly Xclip Pro, with no weekly plan or free trial. When Apple purchases are available, use Restore Purchases in Xclip with an internet connection and the Apple Account used to purchase.
Check Apple’s subscription settings to confirm that the subscription is active. An expired, refunded or revoked subscription will not restore active Pro. Restore Purchases restores eligible ownership or access, not lost local footage or drafts.
If Apple shows active access but Xclip does not, contact support with your device, system version and a description of what you see. Do not send payment-card details or your Apple Account password.
Manage Apple subscriptions and refunds
Manage or cancel in Settings → your name → Subscriptions → Xclip. Subscriptions renew automatically unless canceled before renewal. Deleting the app does not cancel billing.
Apple’s localized checkout pricing and subscription settings are authoritative. Saved, applied edits remain usable after Pro expires. Once paid restrictions launch, new premium operations and premium export settings require active Pro.
For an Apple-billed refund, use Apple’s refund process. Apple decides eligibility. Northlight Studio cannot cancel Apple billing for you or guarantee a refund.